- Home >
- Returns Policy
Here at Comfy Living we hope that you are satisfied with your purchase and offer you 30 days, starting from the day after you receive your delivery, in which you can cancel your order should you not be completely satisfied.
We can only accept products for return with their original packaging in the condition they were delivered.
General Returns (See below for flat packed furniture)
As with nearly all retailers WE are unable to accept "used" mattresses for return for health and hygiene reasons. By used we mean mattresses that have been removed from their original packaging. Therefore we would strongly advise that customers that buy mattresses try them on their beds with the packaging on them first, and only remove the packaging when you are completely sure that you are happy with the product.
In the unlikely event of your item being delivered in a damaged condition please mark the Proof Of Delivery (POD) or sheet that you sign for the delivery as "DAMAGED" in the section that reads RECEIVED IN GOOD CONDITION and refuse the delivery. Should you find damage after delivery, please send a photograph of the damage to email@example.com together with your name, order number and postcode to enable us to collect for free and assist you in either sending replacement parts.
The Buyer may cancel their order at any time between its placement and up to thirty days after its delivery. After delivery and up until the 30th day, we charge £30 to collect which will be deducted from the refund costs. If you cancel an order before it has been dispatched, there is no charge. In the event it is cancelled on the day of delivery, or the Buyer refuses delivery, a £15 failed delivery charge may apply to the Buyer. If unhappy with their goods, the Buyer can return them within 30 days of the delivery, but must contact the Seller's customer service department for an authorisation email.The Buyer can either arrange to return the goods himself to the Supplier at his own cost and risk, or he may ask the Seller to collect the goods in which case he will be charged £30. This will be deducted from his refund.The Buyer must return goods to the Seller in the same condition they were in at the time of delivery; in the original packaging.
In the event the goods are deemed to be not adequately packaged, the Seller can refuse collection and the Buyer may be subject to a £15 refused delivery charge. This charge will also apply if the Buyer, for whatever reason, does not have the goods available for collection at the Buyer/Seller agreed time and date. Refunds will be issued after reciept of the returned goods, after they have been inspected for damage. They will happen within 30 days of the return. In the event the goods are returned damaged, the Seller can withhold the refund amount, if part or total.
Please however be aware of the following:
When goods have been returned to the supplier warehouse they will be inspected, once inspected and accepted refunds can take up to 14 days to process. In the event you have a query relating to your refund then please call 0845 388 0934 where we will be happy to help.
Flat packed furniture
As with nearly all furniture retailers we are unable to accept flat packed furniture that has been erected or semi-erected.
Please contact us for details on 0845 388 0934 Monday to Friday 9am to 5pm (Office closed weekends)
Faulty items and your consumer rights - full information from the UK's DirectGov website can be found here.
Any item you buy from a trader (eg shop or online shop) must be:
• Of satisfactory quality
• Fit for purpose
• As described
If it isn’t, the item is faulty and you can usually get one of the following:
• Repair or replacement parts to facilitate repair
• Refund (refund only applies if the item has been in place before 30 days after date of delivery)
If you have any queries relating to the above then please do not hesitate to contact us via email with any queries at firstname.lastname@example.org.